// The methodology is the product
How we verify
We are not a pharmaceutical company and we are not paid by one to represent their products. That independence is only worth something if the information is actually right. So here is exactly how it works, including the parts that are unflattering.
Where the data comes from
Wherever a government source exists, we use it instead of the brand’s marketing site. Safety information here comes from the FDA, not from a manufacturer’s communications team.
Indications, warnings, boxed warnings
openFDA
The FDA's own label data. The same text the manufacturer is legally required to reflect.
Prescribing information, ISI
DailyMed
The National Library of Medicine's structured product labels.
Clinical studies
ClinicalTrials.gov
The federal trials registry.
Brand and generic names, drug classes
RxNorm
The NLM's drug naming standard.
Copay programs, support phone numbers, materials
The manufacturer's own site
Captured by hand, reviewed by a person, never auto-published.
Videos
The manufacturer's own channels
Embedded by reference. We never rehost anyone's video.
What the badges mean
Checked against its source recently enough that we still stand behind it. The line under it tells you which source, and when.
We verified this once, but not recently. The value is still shown, because an old fact beats no fact. We are re-checking it.
We have not confirmed this. So we show you nothing rather than a guess. This appears a lot right now, and we would rather it be honest than impressive.
What we will never do
- Invent a clinical fact. No estimated dosages, no sample copay amounts, no plausible-looking phone numbers. If we do not have it, we say we do not have it.
- Let money change the order. We may earn a referral fee from prescription discount cards. That never affects which drugs we show, how we describe them, or what order they appear in.
- Hide safety information. Nothing a patient has a right to see is ever behind a toggle, a login, or a paywall.
- Publish scraped content unreviewed. Anything captured from a brand site or submitted by a person is held until a human approves it.
Found something wrong?
Tell us and we will fix it. Corrections from patients, caregivers, clinicians, and yes, from the manufacturers themselves, are all welcome. Being right matters more than being first.
corrections@aipatientsupport.com